TERMS AND CONDITIONS

1. Product Details

All our products are manufactured using semi or fully manual processes. We ensure quality control but that process does not guarantee complete standardization. Therefore, every product is unique and no set is 100% the same as another.

We provide images to illustrate the product features. Please check all the information provided about product dimensions, colours and textures.

 

2. Shipping & Delivery

. Products in stock are shipped immediately.

. Otherwise, depending on quantities and product, orders can take up to 8 weeks to be shipped.

. Estimates for shipping dates and costs are communicated when we process your order.

. We ship anywhere in the world provided there is a carrier service available.

. Estimated delivery times:

  . Europe: up to 10 business days

  . Rest of the world: up to 20 business days


3. Import duties and other taxes
Listed prices do not include import duties, customs and other legal taxes due in the buyer’s country.

We are a VAT registered company in Portugal.


4. Returns policy
We work every day to provide our best quality products and service to ensure you will be completely satisfied with your order.

However, we understand if you change your mind and want to return a product. If that is the case, please let us know by email customer(at)dedal(dot)pt within 14 days after the delivery.

Please note that we reserve the right to withhold an exchange, credit note or refund if the item is visibly worn, damaged, marked, washed or is in any condition that we consider makes the item unsuitable for resale.

Due to their unique nature, customized editions cannot be returned (unless defective).

 

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